F.A.Qs

Shipping & Delivery

1. How long does shipping take to the USA?

Orders are processed within 1-3 business days (excluding weekends/holidays). Once shipped, delivery typically takes 5-8 business days via USPS, DHL, UPS, or FedEx.

2. Do you offer free shipping?

Yes! We provide FREE shipping on all orders to the USA with no minimum purchase required.

3. Do you ship internationally?

Absolutely! We ship worldwide with:

  • Processing time: 1-3 business days

  • Delivery time: 6-18 business days after processing

  • Shipping costs calculated at checkout based on destination

4. How can I track my order?

You'll receive a tracking number via email once your order ships. Use this to track your package directly through our carrier's website.

Orders & Payments

5. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

6. Can I cancel or change my order?

Please contact us immediately at support@femiara.com if you need to modify your order. We process orders quickly but will try our best to accommodate requests.

Returns & Exchanges

7. What is your return policy?

  • 30-day return window from delivery date

  • Items must be unworn, unwashed with tags attached

  • Free shipping does not apply to return shipping costs

  • Final sale items cannot be returned

8. How do I initiate a return?

Email us at support@femiara.com with your order number and reason for return. We'll provide instructions for your return.

Product Questions

9. Are your sizes true to fit?

We provide detailed size charts for each product. Please refer to these measurements for the best fit.

10. What if I receive a damaged item?

Contact us within 48 hours of delivery at support@femiara.com with photos of the damage. We'll arrange a replacement or refund.

Contact Us

11. How can I reach customer service?

Email: support@femiara.com
Response time: 30 minutes - 24 hours
Hours: Monday-Friday, 9AM-5PM EST

12. Where is femiara located?

Our headquarters are in (1117 Quentin Rd # A, Brooklyn, NY 11229). We currently operate as an online-only boutique.

Still have questions? We're happy to help! Contact us anytime at

support@femiara.com.

Last updated: 01-09-2025